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Getting Started with CompWest

We’re dedicated to understanding and actively managing complex workers’ compensation risk with unwavering commitment to supporting the needs of our customers. As we prepare for our account implementation meeting, please follow the steps below.

Step 1: Review the Service Implementation Information menu (below).

Step 2: Register to access our secure Digital Customer Portal (DCP) to:

View and report a claim
Locate a provider
Enroll in electronic fund transfers (EFT)
View and pay invoices
Access billing history
Order posters and other print materials
and more!

In order to set up your initial DCP registration — you will need the policy information detailed in your welcome email. Need help creating your account? Watch this video for step-by-step instructions.

Step 3: Navigate our Resource Library for safety-related posters, sample programs, eLearning modules and more.

Step 4: Subscribe to our safety newsletter, Risk Connection by clicking here.

Service Implementation Information

Post-Injury Tools and Services

Accident Investigation

A workplace injury can happen when you least expect it, which is why it’s important to know how to respond when it does. Review these materials before an injury occurs:

Refer to these resources after an injury occurs:

Accident Investigation Kit includes:
- Post-accident checklist
- Employee report of injury form
- Supervisor accident investigation report form
- Witness incident report form
- Medical communications authorization agreement
- Declination of treatment agreement

Pharmacy Program

Through our partnership with myMatrixx by Evernorth, injured workers have access to many pharmacy services, including home delivery and specialty pharmacy care, physician outreach programs, utilization management and more. myMatrixx leverages the robust network of over 68,000 pharmacies.

For more information, view our Pharmacy Program Overview or contact your dedicated business development consultant.

Plan Ahead with Our Keep at Work® Program

CompWest provides many value-added services that ultimately help reduce costs for policyholders — one of which is the Keep at Work ® (KAW) Program. This proprietary program shortens the duration of disability and assists in keeping injured workers functioning effectively in the workplace. Check out these resources for more information on this important topic:

Claims Reporting & Information

Claim Texting for Injured Workers

Injured workers can opt into mobile communications to expedite communications with our Claims team. The information shared via text messaging seamlessly integrates into our claim system — making the process swift and effective. Learn more: Claims Texting for Injured Workers.

Five Ways to Report a Claim

Online: CompWest’s Digital Customer Portal
Email: [email protected]
Phone: 888-709-3651
Fax: 866-814-5595
TeleCompCare®: Upon contacting our telemedicine hotline, FNOL is auto-initiated Report all claims, including incident-only claims, within one business day. Your dedicated claims representative will contact you within 24 hours.

Loss Control & Injury Prevention Best Practices

Building A Safety Foundation — A free training course for policyholders!
ErgoView — Motion Capture Technology (Video)
Hiring for Safety Best Practices
Workplace Safety Posters
24/7 Free Online Training Center Registration and (Course Brochure)

See ErgoView in action:

RESOURCE LIBRARY

Causation Investigation & Fraud Prevention

Causation Investigation

Our Causation specialists are the post-injury fact finders who use occupational and non-occupational risk factors to help medical providers determine whether an injury is work related. We’re one of few workers’ compensation carriers who do this work – and it means millions in loss avoidance on average each year. Learn more here.

Fraud Detection & Prevention

We aggressively investigate workers’ compensation fraud by working closely with the National Insurance Crime Bureau, outside investigative agencies and our in-house Investigative Services Unit (ISU). While fraud occurs in a relatively small percentage of claims, the expense can have a devastating impact for employers.

If you suspect fraudulent activity, call toll-free at 800-944-FRAUD (3728). Calls are confidential and can be made anonymously.